25th APQO International Conference (APQOIC) and
International Quality & Productivity Covention (IQPC) 2019
"Pursuing Excellence, Futureproofing Sustainability"
APQO INTERNATIONAL CONFERENCE (APQOIC)
Sharing of scientific and technical advances in quality is done through these Conferences and at APQO annual meetings hosted by Core Council Member Countries. To date, APQO has successfully led the promotion of yearly international conference in the Asia Pacific. 25th APQO International Conference is hosted by Indonesia Quality & Productivity Management Association (IQPMA).
INTERNATIONAL QUALITY & PRODUCTIVITY CONVENTION (IQPC)
The Convention compete & Sharing of successfull Quality & Productivity in company through individuals and groups of various kinds Management System approach among participant countries. The International annual Event is hosted by Indonesia Quality & Productivity Management Association (IQPMA).
Warm greeting from the Head of Organizing Committee
Dear all delegates,
It is our pleasure to hold the 25th Asia Pacific Quality Organization (APQO) International Conference which will take place in the Stones Hotel, Legian - Bali, Indonesia, 14-16 October 2019. This event will be the second time hosted by Indonesia Quality & Productivity Management Association (IQPMA) in collaboration with Asia Pacific Quality Organization (APQO) and will be supported by Ministry of Manpower of Republic Indonesia and Wahana Kendali Mutu (WKM).
The annual conference and awarding is an excellent event where delegates from many countries can share their experience and learn from each other.
In this event will present awards to the GPEA Winners, ACE Team Competition, APQO International Individual Awards and Presentation Concurrent Session.
We warmly invite you to participate in Bali, the Goddess Island. Looking forward to your participation and sharing at the conference.
Thank you very much.
Budihartono Fyodorov, M.Sc
PROGRAMME OUTLINE
Agenda | Morning | Afternoon | Evening |
October 13, 2019 | - |
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October 14, 2019 |
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October 15, 2019 |
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October 16, 2019 |
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(*) Separate registration/fee required
Official Language: English
AWARDS AND RECOGNITIONS
1. Global Performance Excellence Award (GPEA)
2. APQO International Individual Awards (AIIA)
3. Awards for Contributing To Excellence (ACE)
Key Dates for APQO’s ACE Team Awards Competition and the Global Performance Excellence Award
30 March | GPEA Application submission |
23 August | Latest ACE Team Registration and Presentation Submission |
Refer to the following webpages for more information on these competitions/awards:
- Global Performance Excellence Award – www.gpea.apqo.global
- ACE Teams Award Competition – Link to page
Key Dates for Authors/Speakers
23 May | Abstract/papers due from 1st Call for Papers |
31 July | Authors/speakers notified of abstract/paper acceptance |
23 August | Full and final papers due |
Invite and First Call for Papers
13th October Sunday |
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01.00 pm - 05.00 pm | Conference Registration and AV/equipment test for ACE Teams | |||
01.30 pm - 05.00 pm | APQO Core Council Meeting 2019 (Group Photo taking at 1.30 PM – CC members requested to be on time) | |||
05.00 pm – 06.00 pm | Technical Meeting for participating ACE Competition Teams & ACE Team Assessors | |||
14th October Monday |
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08.00 am – 09.00 am | Registrations | |||
09.00 am – 09.45 am | Grand Ballroom Opening CeremonyWelcome from Host – Mr. Budihartono – Head, Organising Commitee of 25th APQO International Conference & IQPC 2019, IndonesiaWelcome Remarks – Mr . Harnek Singh, President of APQO
Welcome Speech – Ministry of Manpower of Republic of Indonesia* |
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09.45 am - 10.45 am | Grand BallroomKEYNOTE ADDRESSES· Mr. Wahyu Hidayat – Founder of The Excellence Forum of State-Owned Enterprises "Commitment of State Institutions in encouraging the sustainability of State-Owned Enterprise businesses through the Business Excellence concept"– 30 minutes· Mr. Charles Aubrey – Chairman of APQO International Advisory Panel "Leadership, Teams and Measurement Pursuing Excellence"- 30 minutes | |||
10.45 am – 11.05 am | Refreshment | |||
11.05 am – 12.30 pm | Grand Ballroom PLENARY SESSION 1 - Panel Discussion Theme – “Pursuing Excellence, Futureproofing Sustainability” - Panel Moderator – Mr. Harnek Singh, President APQO, & Chairman GPEA, APQO, SingaporePanelist
1) Mr. Bagya Sugihartana - Production Director of PT Pupuk Kalimantan Timur “Strategy & Approaches for Quality & Productivity Innovation, Global Performance Excellence Experience” 2) Mr. Sunil Thawani, ASQ Fellow and Board Member, Dubai Quality Group "Successful Strategies for Creating, Achieving & Sustaining Culture of Excellence" 3) Dr. Martin Andrew - Board Member of Australian Organisation for Quality Ltd. “Delighting Customers/Stakeholders” 4) Dr. Ahmad Magad - Honorary President, Singapore Productivity Association and Secretary-General, Singapore Manufacturing Federation “Industry 4.0” |
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12.30 pm – 01. 30 pm | Lunch Break | |||
01.30 pm – 03.30 pm | Ballroom 1Presentation Concurrent Session
Session Chair: William Lim Asst Executive Director, SPA, Singapore.
Presentation A1 "Compliance Management in Australian Local Government – a case study with learnings for all organisations” Jeff Ryall, Managing Director, RelianSys Pty Ltd, President, Australian Organisation for Quality Ltd., Australia Presentation A2 "Value Proposition Centered EQMS Framework" Matthew Rathinam, Quality Director, Sydney Trains, Australia
Presentation A3 "How to integrate Business Excellece (BE), Total Quality Management (TQM) and ISO (BeTI principle)" Abdul Halim, Chairman of Professional Institution of Bussiness Excellence Assessor of Indonesia (LP ABEI) & IQPMA GPEA Assessor, Indonesia |
Ballroom 3Presentation Concurrent Session
Session Chair: Ari Budhono, Consultant of Wahana Kendali Mutu (WKM)
Presentation B1 "Quality 4.0" Patricia La Londe, American Society for Quality (ASQ), United State of America
Presentation B2 "The cutting edge of quality standards; from creation to reality, and the role of the quality professional" Dianne Gibert, Managing Director of Certex International Pty Ltd, Australia
Presentation B3 "Advocating Business Excellence: Impact of Implementation on SMEs Sustainability in Malaysia" Ab Rahim Yusoff, Deputy Director General, Malaysia Productivity Corporation, Malaysia
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Stream – 1 to 5 (Meeting Room 1, 2, 3 and Junior Ballroom 1 & 2)ACE Teams Award CompetitionPresentations will be assessed by an Assessor Panel of 2 according to ACE Team Competition Criteria. Presentations by teams within 15 minutes of talk time will be followed by 3 minutes for Assessors to seek clarifications. 2 minutes for team preparation. Teams will be awarded the APQO Team Excellence Awards of either 1 Star, 2 Stars, 3 Stars. Based on presentations the APQO International ACE Award for Special Award in the following areas will be considered. * Best Impact on Productivity * Best Impact on Innovation * Best for Leveraging Technology * Best for impact on Transformation * Overall Best In addition in 25th APQO IC & IQPC 2019 the host will give every stream IQPC Best of the Best award: |
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03.30 pm – 03.50pm | Refreshment | |||
03.50 pm – 05.10 pm | Ballroom 1Presentation Concurrent Session
Session Chair: Abdul Halim, Chairman of Professional Institution of Bussiness Excellence Assessor of Indonesia (LP ABEI) & IQPMA GPEA Assessor, Indonesia
Presentation A4 "Service Design-The Competitive Edge for Service Productivity" William Lim, Asst Executive Director of Singapore Productivity Association (SPA), Singapore
Presentation A5 "Customer Experience Framework - A Strategy for Creating Customer Focused Organization" Sunil Thawani, ASQ Fellow and Board Member, Dubai Quality Group, United Arab Emirates
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Ballroom 3Presentation Concurrent Session
Session Chair: Ari Budhono, Consultant of Wahana Kendali Mutu (WKM)
Presentation B4 "Issues and challenges in pursuing organizational goals" Mangalika de Silva, University of Sri Jayewardenepura,VP Admin & President (Elect) APQO, President, SLAQ, Sri Lanka
Presentation B5 "Excellence Creates and Drives Sustainability" Charles Aubrey, Executive Coach & Consultant, Aubrey Partners, Chairman, APQO International Advisory Panel |
Stream – 1 to 5 (Meeting Room 1, 2, 3 and Junior Ballroom 1 & 2)ACE Teams Award Competition Presentations will be assessed by an Assessor Panel of 2 according to ACE Team Competition Criteria. Presentations by teams within 15 minutes of talk time will be followed by 3 minutes for Assessors to seek clarifications. 2 minutes for team preparation. In addition in 25th APQO IC & IQPC 2019 the host will give every stream IQPC Best of the Best award: |
15th OctoberTuesday | DAY 3 – CONTINUATION PRESENTATION CONCURRENT SESSION, ACE TEAM COMPETITION, PLENARY SESSION, ACE TEAM COMPETITION STAR AWARDS, AND CONFERENCE GALA DINNER & AWARDS NIGHT THAT IS NOT TO BE MISSED! | ||
07.00 am – 08.00 am | Registrations | ||
08.20 am – 10.20 am | Ballroom 1 Start from 08.20 am
Presentation Concurrent Session Session Chair: Mangalika de Silva, University of Sri Jayewardenepura,VP Admin & President (Elect) APQO, President, SLAQ, Sri Lanka
Presentation A6 "Proving the Value of Business Excellence" Beryl Oldham, New Zealand Business Excellence Foundation
Presentation A7 "Lean Leadership: A Transformational Journey for Malaysia SMEs" Muhar Murad, Principal Consultant, Lean Management Academy, Malaysia
Presentation A8 "Talent Engagement: Lessons from Lean Sigma Deployment in Sime Darby Plantation" Azman Shah Mohd Noor, VP, Head TQM, Sime Darby Plantation Berhad, Malaysia
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Ballroom 3 Start from 08.20
Presentation Concurrent Session Session Chair: Ari Budhono, Consultant of Wahana Kendali Mutu (WKM)
Presentation B6 "External Quality Auditors Education Framework: Meeting Clients’ Present and Future Expectations" Roslina Ab Wahid, Universiti Teknologi MARA, Malaysia
Presentation B7 "Diagnosing and Designing Work Process Stability and Adaptability at Transpower New Zealand Limited using the Work Process Warrant of Fitness and the Viable Process Model" Greg Lemaire, Massey University & NZOQ, New Zealand
Presentation B8 "RPA and IVA for Operational Excellence" Warren M Enteria, President, Philippines Society for Quality, Philippines |
Stream – 1 to 5 (Meeting Room 1, 2, 3 and Junior Ballroom 1 & 2) ACE Teams Award CompetitionPresentations will be assessed by an Assessor Panel of 2 according to ACE Team Competition Criteria. Presentations by teams within 15 minutes of talk time will be followed by 3 minutes for Assessors to seek clarifications. 2 minutes for team preparation. Teams will be awarded the APQO Team Excellence Awards of either 1 Star, 2 Stars, 3 Stars. Based on presentations the APQO International ACE Award for Special Award in the following areas will be considered. * Best Impact on Productivity * Best Impact on Innovation * Best for Leveraging Technology * Best for impact on Transformation * Overall Best In addition in 25th APQO IC & IQPC 2019 the host will give every stream IQPC Best of the Best award: |
10.20 am – 10.45 am | Refreshment | ||
10.45 am – 12.00 pm | Ballroom 1 & 2APQO International Best Practice Award 2019 Competition GPEA 2019 WINNERS - Presenting Selected Best Practices | ||
12.00 pm – 01.00 pm | Lunch break | ||
01.00 pm – 02.30 pm | Grand Ballroom PLENARY SESSION 2 - Panel Discussion Theme – “Pursuing Excellence, Futureproofing Sustainability” - Panel Moderator – Dr Charles Aubrey, Chairman of APQO International Advisory Panel, USAPanelist
1) Mr. Agung Yunanto - Chairman of the Excellence Forum of State-Owned Enterprises, Indonesia - "The role of the Excellence Forum of State-Owned Enterprice (FEB) in Business Excellence implementation in Indonesia" 2) Mr. Elvyn G. Masassya - President Director, PT Pelabuhan Indonesia II (Persero) - "Presentation Title" 3) Mr. Alex Denni - Director of Human Capital & Transformation, PT Jasa Marga (Persero) Tbk. - "Presentation Title"
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02.30 pm – 02.45 pm | Refreshment | ||
02.45 pm – 04.00 pm | ACE/QEA Team Competition Award Presentation (Star Awards) All Teams | ||
06.00 pm – 6.30 PM | GPEA 2019 Awards Winners – awardee/person receiving the award requested to register attendance in person | ||
06.30 pm – 07.00 pm | Reception for Conference Gala Dinner and Awards Night | ||
07.00 pm – 09.30 pm | Conference Gala Dinner and Awards Night (GPEA, APQO International Individual Awards (AIIA), ACE Teams - 5 X Best of Best awards) | ||
16th October | DAY 4 – INDUSTRIAL VISIT AND TOUR | ||
08.00 am – 08.30am | Registration | ||
08.30 am– 03.00 pm | Industrial Visit and Tour |
Please click on this link Conference Program to access the latest Conference programme and obtain details on all presentations.
DOWNLOAD APQO-IC & IQPC 2019 PROGRAMME BOOK
This is your chance to speak at a major international conference and share your experience, best practices or your leading edge management research. This is an opportunity for employees, managers, CEOs, consultants to present and share best practices (perhaps for the first time at a major conference). Notes for speakers will be available soon.
We call for papers under the following categories:
- Embracing Business Excellence for future growth
- Innovation driven transformation
- Engaged orkforce - enhancing productivity
- Strategies and tools/mechanisms supporting 4th industrial revolution e.g. industry 4.0, service 4.0, Quality 4.0, orkforce of the future etc.
- Delighting Customer/Stakeholders
Presentation Concurrent Session
Time | Presentation Concurrent Session Ballroom 1 (3rd Floor) |
Presentation Concurrent Session Ballroom 2 (3rd Floor) |
14th October, Monday | ||
01.30 pm – 03.30 pm | Session Chair: William Lim Asst Executive Director, SPA, Singapore | Session Chair: Ari Budhono, Consultant PT Wahana Kendali Mutu |
Presentation A1 "Leveraging Technology for Service Excellence" Harnek Singh, President, APQO & Hon Secretary, SPA, Singapore |
Presentation B1 "The cutting edge of quality standards ; from creation to reality, and the role of the quality professional" Dianne Gibert, Managing Director of Certex International Pty Ltd, Australia |
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Presentation A2 "Making Audits a Satisfying Experience” Martin Andrew, Director, Australian Organisation for Quality Ltd., Australia |
Presentation B2 "Quality 4.0" Patricia La Londe, American Society for Quality (ASQ), United State of America |
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Presentation A3 "How to integrate Business Excellece (BE), Total Quality Management (TQM) and ISO (BeTI principle)" Abdul Halim, Chairman of Professional Institution of Bussiness Excellence Assessor of Indonesia (LP ABEI) & IQPMA GPEA Assessor, Indonesia |
Presentation B3 "Presentation Title" Ab Rahim, Deputy Director General, Malaysia Productivity Corporation, Malaysia |
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03.30 pm – 03.50pm | Refreshment | |
03.50 pm – 05.10 pm | Session Chair: Abdul Halim, Chairman of Professional Institution of Bussiness Excellence Assessor of Indonesia (LP ABEI) & IQPMA GPEA Assessor, Indonesia | Session Chair: Ari Budhono, Consultant PT Wahana Kendali Mutu |
Presentation A4 "Service Design-The Competitive Edge for Service Productivity" William Lim, Asst Executive Director of Singapore Productivity Association (SPA), Singapore |
Presentation B4 "Issues and challenges in pursuing organization goals" Mangalika de Silva, VP Admin & President (Elect) APQO. President, SLAQ, Sri Lanka |
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Presentation A5 "Customer Experience Framework - A Strategy for Creating Customer Focused Organization" Sunil Thawani, ASQ fellows, Board member of Dubai Quality Group, United Arab Emirates |
Presentation B5 "Excellence Creates and Drives Sustainability" Dr Charles Aubrey, Chairman, APQO International Advisory Panel, United State of America |
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15th October, Tuesday | ||
08.20 am – 10.20 am | Session Chair: Mangalika de Silva, VP Admin & President (Elect) APQO. President, SLAQ, Sri Lanka | Session Chair: Ari Budhono, Consultant PT Wahana Kendali Mutu |
Presentation A6 "Proving the Value of Business Excellence" Bereyl Oldham, New Zealand Business Excellence Foundation |
Presentation B6 "External Quality Auditors Education Framework: Meeting Clients’ Present and Future Expectations" Dr. Roslina Ab Wahid, Universiti Teknologi MARA, Malaysia |
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Presentation A7 "Maturity Assessment Model (ZED) for TQM implementation in Indian Manufacturing MSMEs" Gurkiran Kaur, Sustainable Strategy Division, Air India Air Transport Services Limited, India |
Presentation B7 "Diagnosing and designing work process stability and adaptability at transpower New Zealand Limited using the work process warrant of fitness and the viable process model" Prof. Nigel Grigg, Massey University & NZOQ, New Zealand |
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Presentation A8 "Talent engagement: Lesson from Lean Sigma deployment in Sime Darby Plantation" Azman Shah Mohamed Noor, VP, Head TQM, Sime Darby Plantation Berhad, Malaysia |
Presentation B8 "RPA and IVA for operational excellence" Mr. Warren M Enteria, President Philippines Society for Quality, Philippines |
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10.20 am – 10.45 am | Refreshment | |
10.45 am – 12.00 pm | Ballroom 1 & 2 APQO International Best Practice Recognition GPEA winners - Presenting of Selected Best Practices (details to be announced by APQO) |
DOWNLOAD PRESENTATION CONCURRENT SESSION SCHEDULE
Awards for Contributing to Excellence (ACE) Team Competition
ACE is a highly participative and interactive team excellence competition designed to recognize teams that demonstrate common values and goals imparting a powerful sense of shared purpose where they combine talents and skills to achieve new levels of performance.
APQO welcome teams from all member countries and organizations just starting out to those with more matured systems. The ACE applies to teams from public sector, not for profit or from any industry or size of organization.
The objective of ACE Team Competition:
Provide a platform for competition to recognize the best of best of teams from APQO member countries. This competition process creates a "best-practice" sharing environment and fosters a healthy spirit of competition, which encourages and rewards excellence.
Why Participate?
ACE is the only international team recognition process of its kind recognizing the best of best teams arising from various national team engagement activities at an international platform. The competition provides an outstanding opportunity for teams from diverse organizations around the world to come together and share their knowledge using a variety of continuous process improvement, innovation efforts and productivity enhancement efforts. Participation in the ACE Team Awards also provides an excellent opportunity to:
- Learn & Share - study other teams and benchmark your team's efforts. Showcase and celebrate your organization's commitment to productivity, innovation and continuous improvement process.
- Benchmark and Leap - compare how your team measures up against the best of the best in teaming and commitment to team excellence from around the world. Embrace best practices and leap towards excellence.
- Recognize & Celebrate - demonstrate commitment to teams and workforce engagement and recognition to motivate staff to embrace excellence and commitment to the organization vision and its stakeholders in particular customers' satisfaction.
Team participating will receive the ACE Team Competition Awards of 1 Star, 2 Star, 3 Star and ACE Team Certification. Awards will be given at Tuesday, October 15, 2019 around 02.45 pm - 04.00 pm at Junior Ballroom (2nd Floor).
All teams will also concurrently be considered for five special awards category that will be announce at Conference Gala Dinner and Awards Night. Those category are:
- APQO International ACE Award - Best Impact on Productivity
- APQO International ACE Award - Best Impact on Innovation
- APQO International ACE Award - Best for Leveraging Technology
- APQO International ACE Award - Best for Impact on Transformation
- APQO International ACE Award - Overall Best
In addition in 25th APQO IC & IQPC 2019 the host will give every stream IQPC Best of the Best award:
* Best Presentation Team
* Best Performance Team
* The Most Favorite Team
Download Registration Form for ACE Team Competition Profile
Download ACE Team Competition 2019 Criteria and Annexes
Download ACE Team Competition 2019 Presentation Schedule
For ACE Team Competition registration please send ACE Team Competition Profile form to:
Reyza Elmarviz (IQPMA) | Smartphone: +62895610526098 (WhatsApp)
Address: Jl. Ciputat Raya, No. 8, Kebayoran Lama Utara, Kebayoran Lama, Jakarta Selatan, DKI Jakarta, Indonesia
Email: ammpiasosiasi@yahoo.co.id
GLOBAL PERFORMANCE EXCELLENCE AWARD (GPEA)
The GPEA (introduced in 2000 as IAPQA) is the only formal international recognition of performance or business excellence. The program is administered by the APQO which is non-stock, non-profit organization that serves as an umbrella group that brings together all of the leading quality professional societies in Asia Pacific Region. In 2010, the name of this prestigious award was changed from IAPQA to GPEA to reflect the evolution in the field of quality from a focus on product and service quality to a strategic focus encompassing overall organizational performance termed performance/organizational/business excellence. The GPEA endeavors to bridge the cultural geographic and economic system gap of National Quality Awards (NQA).
GPEA is today a strategic enabling tool for global performance excellence. It helps to strengthen the strategies and performance of organizations both public, private and NGOs to succeed in the fast-evolving global market place and be future ready in this digital era. The GPEA process promotes and strengthen awareness in performance excellence as an increasingly important tool in competitiveness towards global business success and sustainability. Adopting best practices within a country or region are extremely important for raising organizational performance levels, the customer experience, and the standard of living. This results in improving each country's or regions economic and business activity and driving GDP performance.
APQO has continually recognized National Quality / Performance Excellence Awards as a significant component of enhancing productivity, innovation and strengthening business performance improvement strategy of many countries. The Baldrige and EFQM Criteria and its variaions customized to meet the needs of various economies is widely used criteria for National Quality Awards. The GPEA process, which includes an assessment by an international panel of experienced assessors, provides an excellent opportunity for winners of National Quality Awards to benchmark and better understand their opportunities for improvement and performance based on the Business Excellence Model
List of GPEA 2018 Winners
APQO INTERNATIONAL INDIVIDUAL AWARDS (AIIA)
APQO International Individual Awards (AIIA) were introduced in 2000 to recognize deserving Individuals. Considering the diversity and spread of APQO membership, APQO do not practice of naming its awards after individuals. However, would support this when and where an individual has played a significant role directly for APQO e.g. founder, linked directly to APQO as an organisation. This is to keep the award exclusive and meaningful for APQO in recognising worthy role models after whom the award is named as there are many role models all over the world.
The Harrington/Ishikawa Quality Professional Award named after APQO's first honorary joint Presidents will for now be APQO's only Individual International Award named after Individuals and will be presented to a deserving quality professional that has stood out and made outstanding contributions to the promotion and implementation of quality methodologies in the Asia Pacific region and or globally. Only one award will be presented to a deserving individual annually, however if there are no worthy nominations, no award will be presented.
Prior to 2018 the various categories of the APQO Awards named after individuals administered by APQO and judged by the WLHF Board were presented during APQO International Conference Awards & Dinner Gala Platform. To facilitate clarity in the effort to enhance the APQO award process and preventing any conflict of process when shortlisting worthy winners and role models, with effect from 2018 only AIIA winners managed and judged by APQO panel of judges will be recognised at the APQO International Conference Awards Presentation platform. This will also allow APQO to strengthen its processes and be independent in its efforts to have a robust award programme for outstanding individuals.
All awards must have a proposer from any APQO member organisations, supported by the Core Council Member and known to the nominee.
There are seven categories of APQO International Individual Awards (AIIA) namely:
- APQO Award for Senior Leadership Commitment to Quality
- APQO Award for Woman in Quality Leadership
- APQO Harrington/Ishikawa Quality Professional Award
- APQO President's Award for Demonstrated Excellence
- APQO Special Recognition
- APQO Lifetime Achievement Award
- APQO Long Service Award
Download AIIA 2019 Introduction
Download AIIA 2018 recipient list
Registration will begin in the 4th week of June. Please fill in the form and send it to the IQPMA Secretariat. Registration form provided here, is for individual general participant(s). If you have applied for the APQO 2019 as a presenter through one of Coordinating country organizations, registration needs be made through them.
For participants in the APQO’s ACE Team Competition there is a separate process for registering for the Conference. If you are successful with your entry you will be asked how many people you will be bringing to the Conference and invoiced directly.
PARTICIPANT REGISTRATION FORM DOWNLOAD
Conference Fee
No | Categories | International (USD) / Participant | |
Early Bird * | Normal | ||
1 | Participant (Observer) | 550 | 590 |
2 |
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550 | |
3 | Speaker Best Practice | 400 | |
4 | Gala Dinner ** | 120 |
Contribution:
1. Industrial Visit and Tour
2. Conference Material, Lunch and Refreashment
3. Plaque and Certificate for each ACE/QEA Team Competition
4. Gala Dinner
* Before August 31, 2019
** Attend it only
Payment
Registration fees are requested to be paid in advance through bank transfer.
All the handling charges should be borne by the applicants.
Cancellation Policy
Registration cancellation must be given in writing. Refunds are as follows;
After 10 June 2019: full refund less $US50 administration fee and bank charges
After 10 September 2019: no refund
The APQO International Conference reserves the right to cancel or reschedule any event or lecture session. In the event of the cancellation of the full Conference, the organizers will refund all registration fees less any non-refundable deposits and expenses. Please be advised that the host of the APQO International Conference or Asia Pacific Quality Organization are not responsible for any airfare penalties or other travel charges and custom duty taxes you may incur during your visit to Bali, Indonesia. You are advised to purchase your own travel insurance against such occurrences.
Disclaimer
Due to unforeseen circumstances such as natural disaster, epidemic, government instructions, etc., the convention may be rescheduled or canceled. We at APQO, will not be liable for any damages that may arise, as a result of the partial change or cancellation of the convention due to reasons beyond our control.
Contact Information
For registration and further details please contact:
APQO
Mangalika de Silva
Vice President Administration
E: admin@apqo.global
M: +94712267430 (Viber, WhatsApp, Line, WeChat)
IQPMA
Reyza Elmarviz
Staff Secretariat
E: ammpiasosiasi@yahoo.co.id
M: +62895610526098 (WhatsApp)
www.ammpi.com